Help Desk Analyst:
Overview:
Ability to be On-Site a few days a week
Any Experience with Microsoft Teams
Retail background, great with customer service
Responsibilities:
Acting as a first point of contact within the Enterprise Help Desk (EHD) for information systems user problems. Primary tasks will be password resets and initial log-in issues. You are responsible for Tier I issue resolution, and escalation to other teams when necessary. 100% of your time will be spent providing phone support. You will work through and close tickets in an ITSM (ticketing system) so previous ticketing system experience is a huge plus!
